Privacy Policy
Last Updated: March 7, 2026
Introduction
Change Decoded, LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, shared, and protected when you visit our website, purchase products, or interact with our content.
This policy applies to all visitors, customers, and users of our website hosted on Squarespace. By using the site or purchasing from us, you agree to the practices described in this policy.
Information We Collect
Information You Provide
We may collect personal information that you voluntarily provide, including:
- Name
- Email address
- Billing address
- Shipping address
Account login information
Information submitted when signing up for newsletters, waitlists, free resources, or other communications
This information may be collected when you:
- Create an account
- Purchase products
- Subscribe to updates or newsletters
- Download resources
- Contact us
Payment Information
Payments are processed through secure third-party payment processors integrated with our website. We do not store or have access to your full payment card details.
How Your Information Is Used
We use collected information to:
- Process and fulfill orders, including shipping, refunds, returns, and exchanges as described in our Refund Policy
- Manage user accounts
- Communicate about purchases, order updates, and account activity
- Resolve payment disputes or chargebacks with payment processors
- Send newsletters, updates, and promotional communications only if you have opted in
- Improve the website, products, and customer experience
- Comply with legal obligations, including tax and regulatory requirements
We do not sell personal data.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies provided through Squarespace to:
- Enable site functionality
- Maintain login sessions
- Understand basic website usage
- Support advertising and marketing efforts
Visitors may see a cookie consent banner allowing them to manage preferences.
Advertising
We may run advertising campaigns on platforms such as:
- Meta
These platforms may use cookies or similar technologies to measure campaign effectiveness or show relevant ads. We do not receive personally identifiable information beyond aggregated insights.
Email Communications
We only send emails if you have explicitly opted in. These may include:
- Insights and educational content
- Product updates
- New resources
- Promotions
You can unsubscribe at any time using the link included in our emails. Marketing emails may reference products you have purchased or resources relevant to your previous interactions with Change Decoded.
Account Information
Users may create accounts to access purchases or resources. You are responsible for maintaining the confidentiality of your login credentials.
Data Sharing
We do not sell, rent, or trade your personal information.
Information may be shared only with service providers necessary to operate the website, process payments, fulfill orders, and handle refunds or disputes. This includes:
- Website hosting through Squarespace
- Payment processors that securely handle transactions
- Shipping carriers for delivery and returns
These providers only receive the information required to perform their services.
Chargebacks and Payment Disputes
Information collected during orders and transactions may be shared with payment processors to resolve disputes or chargebacks. This includes order documentation, tracking, and communication records.
Data Retention
We retain personal information for as long as necessary to:
- Process orders, returns, and refunds
- Maintain account information
- Comply with legal and tax obligations
- Resolve disputes or chargebacks
Inactive or obsolete information may be securely deleted after these purposes are fulfilled.
Data Security
We take reasonable measures to protect your information using secure technologies and trusted platforms. However, no method of transmission over the internet can be guaranteed to be completely secure.
Legal Compliance
We may use or disclose your information to comply with legal obligations, respond to lawful requests, or enforce our policies. This includes tax reporting, regulatory requirements, and protection against fraud or unauthorized transactions.
International Visitors
Our website is operated in the United States, but may be accessed globally. By using the site, you understand that your information may be processed in the United States.
Your Rights
Depending on your location, you may have rights regarding your personal data, including the ability to:
- Request access to your personal information
- Request corrections
- Request deletion of your data
To make a request, contact support@change-decoded.com. We will respond within a reasonable timeframe.
Children’s Privacy
This website and its content are intended for adults and professionals 13 years of age or older. We do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
This policy may be updated from time to time to reflect changes in our practices, services, or legal requirements. The “Last Updated” date will always indicate when revisions were made.
Contact
For questions regarding this Privacy Policy or how your information is handled, please contact: support@change-decoded.com