Refund Policy

Last Updated: February 28, 2026

Physical Products

If you receive a damaged or defective workbook, please contact us within 14 days of delivery at:

teena@change-decoded.com

Include your order number and photos of the issue. If approved, we will provide either:

  • A replacement, or

  • A refund.

Refunds may be issued to the original payment method.

We cannot guarantee refunds for:

  • Change of mind

  • Items damaged after delivery

  • Incorrect addresses entered at checkout

Lost or Delayed Shipments

If your order appears lost in transit, please contact us, and we will work with the shipping carrier to investigate.

Digital Products

Due to the nature of digital downloads, all digital product sales are final unless required by law.

If you experience technical issues accessing your purchase, contact us, and we will help resolve the issue.

Order Issues

Customer satisfaction matters. If there is a problem with your order, please reach out and we will do our best to make it right.

Contact:
teena@change-decoded.com